Contact & FAQs
Have a question? Check the FAQs below or send us a message.
SlumberTales · Email support: support@slumbertales.app
Frequently Asked Questions
What ages are the stories for?
Stories are recommended for children ages 2–12. Vocabulary, story complexity, and themes adjust to the age you set on your child's profile.
Do I get the full story by email?
Yes. When generation finishes, the full personalized story text is emailed to the parent account you signed in with. The same story is also saved in your Magic Library for re-reading. Audio narration stays hidden unless it is enabled. Questions? Email support@slumbertales.app.
How do I change my child's story preferences?
Go to your Dashboard, click Edit on the child profile, and update any preferences. Changes take effect from the next story.
What if I miss a night?
Stories are queued and delivered the next scheduled night. You can also generate a story on demand from your Dashboard.
Can I pause my subscription?
Yes. Open Dashboard or Settings and click Manage billing / Cancel. You can cancel anytime with no penalty — no need to contact support. For a full money-back refund after you have been charged, use Request full refund in Settings. Use this form only for gift or unredeemed codes, or if self-serve fails.
How do I download my eBook?
The keepsake is a multi-story storybook volume (Plus: every 20 stories, Premium: every 15) — a parent, grandparent, or caregiver can print it. Tonight's tale is a separate Download Story PDF in your Magic Library.
Is the content really safe for children?
Every story passes our AI safety filter before delivery. We check for age-appropriateness and block any adult or harmful content.
Send Us a Message
Report an issue
Missing an email, stuck download, billing glitch, or a story bug? Send a short report. We do not promise an instant reply.
Tell us what broke. We send this to support@slumbertales.app. We got it when you see the confirmation — replies may take time.